Is the finance department still alienated?

Organization's data science & analytics capability can't be deemed complete without scalable Finance analytics models.

Finance Analytics bridges the gap between the financial performance of any organization and the operational performance KPIs.

Here's a performance management platform that truly supports you in cash flow analysis, enhanced financial performance and cost control.

It's very critical to analyze financial KPIs within the lens of operational numbers & vice versa for achieving good profitability.

Finance isn't just about Profit & Loss statements, our financial analytics solution help CFOs get a real time view of financial situations & proactively take decisions.

Financial Analytics also helps leaders & executives across finance department like the CFO, Financial Planners and Analysts, and Financial Controllers.

Key Benefits & Features

Profit & Loss Analysis: Provides profit and loss analysis, variances and identifies profitability trends over time.

Cash Flow Analysis: Examine components of organization that affect cash flow and support real-time cash flow analysis.

Balance Sheet Analysis: Compare changes over time, see percentage liability of separate account groups.

Fixed Asset Analysis: Analyze financial viability of fixed assets owned or leased by company.

Product Profitability: Analyze profitability of Products & Categories

Cost Optimization Analysis: Analyze dynamic & static cost factors for optimizations.

The telecommunication services industry is a market that faces significant challenges from competition, regulators, rapid technology shifts and innovations and a constant customer demand for new services, features and conveniences. The telecommunication enterprise must find and cultivate valuable partnerships and fend off or find new opportunities for acquisition. The opportunities for a sophisticated, prepared enterprise team are endless. However, it is difficult to merge and filter data and predict trends in the market and product and service offerings in order to stay ahead of the competition and be one step ahead of customer needs.

Customer satisfaction and marketing intelligence is mandatory to achieve success in this market and the enterprise must provide a rich array of promotional programs, marketing campaigns and community outreach programs in order to get and keep the attention of the consumer. Additionally, the telecommunication enterprise must plan and make appropriate infrastructure and equipment investments in order to sustain client satisfaction and achieve targeted profit margins.

Global Opine’s business intelligence (BI) modules can help your enterprise to achieve a unified view of integrated data from various enterprise systems and sources. Users can leverage this data in a personalised dashboard view and schedule automated alerts to notify them of critical business issues. Reporting, presentation and analysis are easier than ever with simplified, affordable solutions that require no IT expert assistance! Users can fulfil objectives and monitor strategic, tactical and operational targets with complete transparency and drill through data to find the root cause of a problem and make confident decisions.

INSURANCE ANALYTICS TO OPTIMIZE CUSTOMER EXPERIENCE, RISK MANAGEMENT AND OPERATIONS EFFICIENCY.

Key Benefits of Insurance analytics

• Better understanding of consumer behavior & responses
• Meeting regulatory requirements
• Improve product design & overall product portfolio profitability

Call Center is Data "Nerve Center"

The successful contact centers of tomorrow will no longer be cost centers whose main function is customer support. Instead, they will become profit centers and customer experience innovators that grow loyalty and drive new revenue. With the right technology and integrated predictive analytic solutions, companies with a will to change can create a paradigm shift within their organization and achieve the next level of customer experience. The Contact Center Analytics practice helps clients overcome day-to-day challenges and drive this transformation forward.

Customer service has always been an essential part of any organization, but with the progression of technology and the advent of social media, keeping a customer happy is more important than ever before. A customer can take to Twitter or Facebook and praise a company's services, potentially bringing in more customers -- or they can use the same media to blacken a business' reputation. And with mobile technology, customers can write and publish a good or scathing review while they are still standing in line. The old adage "Any publicity is good publicity" doesn't apply in the business world, and organizations are recognizing a more urgent need to keep customers satisfied.

Part of keeping customers happy is anticipating their needs, and call center analytics can do that and more.

CRM & Post Sale applications are the backbone of any Contact center. These applications house data pertaining to every interaction with customer, pre or post sale.

This interaction can be over a voice response system, over a call with an agent, social media, self service platforms etc.

Here is Global Opine approach for analytics:

4. Speech Analytics

Speech analytics" is becoming the hot buzzword of the call center (and stay tuned for an exciting announcement from Spoken in this area). Whether performed on live calls or after the fact for quality and marketing analysis, speech analytics can provide valuable insights into the customer experience. So what exactly can this next generation of speech analytics provide to improve the customer experience?

In the past, speech analytics was limited to keyword search applied to recorded calls after the fact. However, in this exciting next generation of speech analytics, organizations will be able to analyze using the following tools:

5. Real time keyword search Apply keyword searches to real-time transcriptions of live calls
6. Real time sentiment analysis Apply sentiment analysis to real-time transcriptions of live calls
7. Privacy redaction Redact private customer data such as credit card numbers from recorded calls
8. Real time issue flagging Use machine learning to create algorithms that can flag live calls that are at risk

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Morbi sagittis, sem quis lacinia faucibus, orci ipsum gravida tortor, vel interdum mi sapien ut justo. Nulla varius consequat magna, id molestie ipsum volutpat quis. Suspendisse consectetur fringilla luctus. Fusce id mi diam

Morbi sagittis, sem quis lacinia faucibus, orci ipsum gravida tortor, vel interdum mi sapien ut justo. Nulla varius consequat magna, id molestie ipsum volutpat quis. Suspendisse consectetur fringilla luctus. Fusce id mi diam

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Anything that cannot be measured cannot be improved. This holds true for anything in life, especially business. And today’s enterprises are exposed to global competition with multiple business models, various markets and competition beyond geographical boundaries. This is where smart data science and analytics comes into picture.

Global Opine’s Data Science

We have years of data science consulting experience. We focus on predictive analysis, scientific modelling, and optimization.

Verticals

We offer various analytic engagements in a number of verticals. Our data scientists bring tried and true data analysis consulting expertise to a wide array of verticals like Financial Services, Healthcare, Retail and Consumer Package Goods, Telecommunications, Logistics/Transportation, Agriculture, Manufacturing, Utilities, Oil&Gas.

Services

As one of the premier analytics consulting firms we offer a variety of service engagements, from exploratory assessments to large-scale implementations. We can help you develop your data science capability, survey your enterprise’s data landscape, or help your executive team analyze a strategic decision, based on thorough data mining and analysis.

Data Science Assessment

Review current capabilities and makes recommendations for tools, teams, operating model and governance.

Proof of Concept

Gather insights from experiments and link those insights to current business challenges.

Implementation

Operationalize use case/s by inserting models and visualizations into production

Data Science as a Service

Maintain and upgrade previously built models. Update business with new patterns and insights

Achieve Single View of Customer across

• Channels - online, stores, marketplaces
• Devices - mobile, tablets, laptops
• Interactions - purchase, post, like, feedback, service

Unifies data from multiple sources to achieve a Single View of Customer

Consumes data from different sources - transaction systems, channels, touch-points and other unstructured sources
Structures the data along merchandise, customers, marketing events
Enables slice-dice of data to understand context – purchase, preference, triggers, root-cause, and history

Across interaction touch points

• Social channels
• Devices
• Research, Customer Feedback & Satisfaction surveys
• Customer Service centers

Through multiple lenses

• Historic patterns
• Response behavior
• Contextual interactions

Across transaction channels

• Stores
• Online
• Mobile commerce

Morbi sagittis, sem quis lacinia faucibus, orci ipsum gravida tortor!

Morbi sagittis, sem quis lacinia faucibus, orci ipsum gravida tortor, vel interdum mi sapien ut justo. Nulla varius consequat magna, id molestie ipsum volutpat quis. Suspendisse consectetur fringilla luctus. Fusce id mi diam

Morbi sagittis, sem quis lacinia faucibus, orci ipsum gravida tortor, vel interdum mi sapien ut justo. Nulla varius consequat magna, id molestie ipsum volutpat quis. Suspendisse consectetur fringilla luctus. Fusce id mi diam

Morbi sagittis, sem quis lacinia faucibus, orci ipsum gravida tortor, vel interdum mi sapien ut justo. Nulla varius consequat magna, id molestie ipsum volutpat quis. Suspendisse consectetur fringilla luctus. Fusce id mi diam

Morbi sagittis, sem quis lacinia faucibus, orci ipsum gravida tortor!

Morbi sagittis, sem quis lacinia faucibus, orci ipsum gravida tortor, vel interdum mi sapien ut justo. Nulla varius consequat magna, id molestie ipsum volutpat quis. Suspendisse consectetur fringilla luctus. Fusce id mi diam

Morbi sagittis, sem quis lacinia faucibus, orci ipsum gravida tortor, vel interdum mi sapien ut justo. Nulla varius consequat magna, id molestie ipsum volutpat quis. Suspendisse consectetur fringilla luctus. Fusce id mi diam

Morbi sagittis, sem quis lacinia faucibus, orci ipsum gravida tortor, vel interdum mi sapien ut justo. Nulla varius consequat magna, id molestie ipsum volutpat quis. Suspendisse consectetur fringilla luctus. Fusce id mi diam

Regardless of industry, every company has the desire to make better decisions by delivering the right information to the right people at the right time. That’s where business intelligence and analytics/reporting come into play. With the pursuit of better decisions in mind, many industry-leading organizations are looking for the right partner to help them integrate the best performance management technology into their core operations to help drive innovation and gain a sustainable competitive advantage in the market.

Why Global Opine ?

Your approach to BI determines success. Factors that can impede the effective usage of BI include

• Lack of unified vision and strategy (for BI) leading to sub-optimal value realization
• Silos of BI applications impacting information quality and business linkages
• Multiple tools prevent efficient use of technology
• Varying engagement models provide inadequate cost and operational efficiencies
• Business and IT not aligned
• No clear measurement of business value and ROI

We at Global Opine provide wide range of BI services and insights with knowledge of a breadth of technology solutions that improve visibility within your businesses through dashboards, presentations and reporting solutions. We assist in enabling business processes that foster sharing of information and intelligence which will lead to better decision making and improved business results.

Prototyping and Proof-of-Concept Exercises

Proof-of-concept and prototyping is an excellent starting point in your BI path. It helps clarify BI requirements, illustrates benefits of analytical reporting, and provides tangible evidence about the viability of a BI initiative/project. With our assistance, you can build prototypes and proofs-of-concept in a time-efficient manner.

BI Tool Selection and RFP Assistance

BI tool selection involves a comprehensive understanding of various aspects of your business processes and information architecture to zero in on a compatible tool offering powerful, cost-effective reporting. Make smart choices with our experienced BI specialists guiding you. Our assistance in RFP preparation saves you time and effort while communicating requirements to BI vendors with clarity, transparency and accuracy.

The world is one big data problem

As businesses are waking up to the economic benefits of data-driven decisions, they’re faced with a challenge : how to capture more and better data, and how to draw insights from vast digital data sets. If they maintain legacy systems, then there’s the added concern about how effectively data can be integrated and advanced analytics applied to generate value. Global Opine helps businesses overcome Big Data adoption challenges and implement projects on-time, on-budget. Big Data is an evolutionary step. If you already have a data management and business analytics framework in place, you can start on your Big Data Journey with Global Opine.

Big Data Conceptualization

Develop your Big Data roadmap, addressing key themes, including (a) using the cloud for external and internal data (b) powerful but easy-to-use services to access, manage and analyze Big Data and (c) developing the architecture for a Big Data environment to formulate objectives, activities and problem-solving methods.

Big Data Proof of Concept

Assess the potential of Big Data solutions against your business information requirements and under the existing constraints of budget, technology and other factors to execute a proof of concept in the quickest time.

Big Data Engineering

Design, deploy and upgrade your Big Data environment in the cloud or on your premises. Configure and optimize your Hadoop environment based on your unique needs and challenges.
Global Opine’s big data specialists have years of experience assisting clients successfully across all phases of their Big Data project. We have a customized approach based on a deep understanding of your business. Our implementations are agile and non-disruptive.